TM-MLS Migration

Smooth Migration to TM MLS: What You Need to Know

Migrating from TM's Primary Rate Interface (PRI) to Multi-Line SIP (MLS) is a significant move for businesses aiming to modernize their communication infrastructure. As TM phases out PRI, understanding MLS and the migration process becomes crucial. This guide will walk you through the key considerations and benefits of making the switch.

Understanding TM MLS

TM MLS, or Multi-Line SIP, is the latest fixed-line package by Telekom Malaysia, leveraging the existing infrastructure for Unifi and Streamyx. Unlike PRI, which uses copper or fiber cables for digital voice transmission, MLS operates on SIP (Session Initiation Protocol) over the internet, offering a more flexible and scalable solution.

Key Considerations for Migrating to TM MLS

Telephone Server or PBX Compatibility

Migrating to MLS requires your PBX system to support SIP. SIP is a mature protocol that handles voice, video, and text more efficiently than the older H323 protocol. If your current PBX system is outdated and only supports PRI, you may need to upgrade your hardware or use a SIP to PRI gateway to ensure compatibility. Certified SIP support by your vendor is also necessary for a smooth transition.

Retaining Office Telephone Numbers

One of the primary concerns for businesses is whether they can keep their existing phone numbers when switching to MLS. Fortunately, TM allows for number retention or portability. This means your business can retain all existing numbers, including pilot and DID numbers, ensuring continuity and minimizing disruptions.

Ensuring Security & Privacy

Since MLS operates over the internet, it's crucial to secure your network against potential breaches. Implementing a firewall or session border controller (SBC) can safeguard your PBX by restricting access to only necessary SIP and RTP ports. Additionally, setting up IP access controls on your PBX can further enhance security.

Managing Call Volume and Channels

TM MLS can handle up to 128 channels per physical line, significantly more than the 30 channels offered by a single PRI. For businesses with high call volumes, this scalability ensures that communication needs are met without additional physical lines. However, ensure your PBX can handle the increased capacity and that network infrastructure is in place to support the additional load.

Rental Costs and Other Expenses

Switching to MLS can be cost-effective. TM MLS rental fees are generally lower than PRI, and while there are initial installation and deposit costs, the long-term savings on rental and call charges can be substantial. Additionally, the flexibility to scale up or down as needed offers further cost efficiency.

Value-Added Features

MLS offers several value-added services, such as caller ID and call forwarding, which can enhance business communication. Unlike PRI, which has fixed features, MLS provides greater flexibility in terms of upgrading and customizing services based on your business needs.

Handling Fax and Other Telephony Uses

While traditional fax machines may struggle with IP-based systems, MLS supports fax over IP (T.38 protocol) and G.711 codec for reliable fax transmission. However, credit card terminals may not work as effectively, so retaining some analog lines for such uses might be necessary.

Seamless Migration to TM MLS with DEECOM Technology

As Telekom Malaysia transitions from Primary Rate Interface (PRI) to Multi-Line SIP (MLS), businesses are encouraged to migrate to this advanced communication solution. DEECOM Technology is here to ensure your transition is smooth and hassle-free. Our IP PBX systems from Yeastar and Grandstream have been officially certified by Telekom Malaysia Berhad for TM MLS, providing you with a reliable and efficient migration path.

Certified Solutions for a Smooth Transition

DEECOM Technology’s commitment to excellence is reflected in our TM MLS-certified IP PBX systems. Our Yeastar and Grandstream systems have undergone rigorous testing to ensure compatibility and seamless integration with TM’s MLS infrastructure. This certification means that businesses can confidently switch from PRI to MLS using DEECOM’s solutions, knowing that the transition will be trouble-free and fully supported.

Our certified systems ensure that your migration is not just about shifting technologies but enhancing your overall communication infrastructure. With DEECOM, you gain access to a host of advanced features and improved call quality, backed by our dedicated support team.

Why Choose DEECOM for TM MLS Migration?

Certified Compatibility

Our Yeastar and Grandstream IP PBX systems have passed Telekom Malaysia’s stringent tests, guaranteeing seamless compatibility with TM MLS. This certification means a smooth transition from PRI to MLS, minimizing disruptions and ensuring continuity in your business communications.

Enhanced Communication Capabilities

Migrating to TM MLS with DEECOM’s certified systems allows you to leverage advanced communication features. Enjoy improved call quality, increased capacity, and enhanced flexibility, all while maintaining your existing phone numbers and minimizing operational disruptions.

Cost-Effective and Scalable Solutions

TM MLS offers a more cost-effective alternative to PRI, with lower rental fees and the ability to scale your communication channels according to your needs. DEECOM’s certified systems ensure you can maximize these benefits, providing a future-proof solution that grows with your business.

Comprehensive Support

Our team of experts is here to guide you through every step of the migration process. From initial assessment and planning to implementation and ongoing support, DEECOM ensures that your transition to TM MLS is seamless and stress-free. Our certified solutions mean less worry about compatibility issues and more focus on leveraging new capabilities.

Officially Recognized by Telekom Malaysia

Telekom Malaysia’s certification of our Yeastar and Grandstream IP PBX systems underscores our commitment to providing reliable and innovative communication solutions. This official recognition assures our clients that DEECOM Technology is equipped to facilitate a seamless migration to TM MLS, ensuring their communication infrastructure remains robust and future-ready.

Ready to make the switch to TM MLS? Contact DEECOM Technology today to learn more about our certified IP PBX solutions and how we can help you achieve a seamless migration. Our team of experts is here to provide the guidance and support you need to enhance your business communication infrastructure. Experience the DEECOM difference and unlock the potential of advanced, reliable communication for your organization.

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